Signing in and recovering access
Sign in with your registered email address or mobile number, reset a forgotten password, and switch between organisations.
Signing in
- 1
Enter your identifier
Use the email address or mobile number you registered with.
- 2
Enter your password
Passwords are case-sensitive.
- 3
Land on your Home page
You arrive on the dashboard of your organisation, with the pages your permissions allow.
Too many wrong attempts?
After several incorrect password attempts, sign-in for that account pauses for a short while to protect it. Wait the few minutes shown in the message and try again, or use Forgot password to reset.
Forgot your password?
Choose Forgot password on the sign-in page and enter the email address or mobile number you sign in with. When SMS is available, entering your mobile number gets you a 6-digit code by SMS; at all other times — and whenever you enter your email address — the code goes to the email address on your account. Enter the code, set a new password, and sign in again. For your safety, all existing sessions are signed out when the password changes, including anyone else using the same login, and a confirmation email is sent to the address on your account if it has one.
No code received?
An SMS code can take a minute or two — keep the page open, and wait a moment before using Resend code: pressing it repeatedly can stop your earlier codes from working. An emailed code may land in Spam, Promotions or Updates, so check those folders and mark the message not spam. Make sure you are using an email address or mobile number registered to your account. If one mobile number is used by more than one account, the SMS code resets the account that number signs in to — reset any other account with its email address instead. If you can't receive a code on either channel, ask one of your organisation's master users to update your contact details, or write to support@kaalchakra.net from any address with your firm's name and registered mobile number.
Your sign-in history
Profile settings → Sign-in history lists what happened to your account, newest first: each sign-in and sign-out with the organisation it opened, the browser and the internet address it came from; sign-ins that were refused (several within a quarter of an hour show as one entry with a count); and each password change. A forgotten-password reset also shows Signed out on every device, because it ends every session. Nobody else in your organisations can see this list, and each entry is kept for 400 days.
Something you don't recognise?
If you see a sign-in, or refused sign-ins, that were not you, change your password at once under Profile settings → Password. Changing it signs out every other device. While your password is still the one an organisation set for you, the list stays hidden until you have confirmed your phone and email and chosen a password only you know. It is not shown for an account that another person manages.
Working in more than one organisation
If your account belongs to several organisations (for example, you keep books for two firms), use the profile menu in the top-right corner to switch. Everything you see — masters, transactions, reports — always belongs to the organisation you are currently in.
Why you might be turned away
| Message | What it means | What to do |
|---|---|---|
| Blocked | An administrator has blocked your account. | Contact one of your organisation's master users. |
| Inactive | Your account exists but is switched off. | Ask an administrator to reactivate it. |
| No access to this page | None of your permissions opens that page. | Ask whoever manages your team's access for a group or policy that allows it, or use another page. |
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